Privacy policy

Last updated 4 November 2026

Contents

1. Introduction

This Privacy Policy (“Policy”) is issued by Hospido Private Limited (“Hospido”, “Company”, “We”, “Our” or “Us”), an insurance intermediary registered with the Insurance Regulatory and Development Authority of India (IRDAI) as a Composite Corporate Agent, holding a valid registration under the applicable regulatory framework.

This Policy explains how Hospido collects, receives, uses, processes, stores, discloses and protects Personal Data and other information of prospective customers, policyholders, insured members, nominees, beneficiaries and other individuals in connection with its insurance distribution and intermediary activities.

This Policy applies to all individuals who approach, interact with or avail insurance products through Hospido, including through its website, authorised digital platforms, corporate partners, distribution channels, business associates, offline channels or other authorised modes of communication.

Hospido undertakes its insurance-related activities in accordance with applicable laws and regulations, including the Insurance Act, 1938, the Insurance Regulatory and Development Authority of India (Registration of Corporate Agents) Regulations, 2015, as amended from time to time, the IRDAI (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024, applicable directions and circulars issued by IRDAI, and applicable data protection and privacy laws.

By providing Personal Data or interacting with Hospido for insurance-related purposes, You acknowledge that You have read and understood this Policy and that Your Personal Data may be processed for the purposes described herein, subject to the applicable legal basis and consent requirements.

2. Definitions and interpretation

For the purposes of this Policy:

“Applicable Laws” means all applicable laws, rules, regulations, directions, circulars and guidelines in force in India, including the Insurance Act, 1938, IRDAI regulations, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, together with the applicable rules and amendments, as and when brought into force.
“Personal Data” / “Personal Information” means any data about an individual who is identifiable by or in relation to such data, whether directly or indirectly.
“Sensitive Personal Data or Information (SPDI)” shall have the meaning assigned under the applicable SPDI Rules and includes financial information, passwords, and other categories specified under Applicable Laws.
“Processing” means any operation performed on Personal Data, including collection, recording, organisation, storage, use, disclosure, sharing, retrieval, transmission, restriction or deletion.
“Insurer” means an insurance company registered with IRDAI and authorised to carry on insurance business in India.
“Insurance Products” means life insurance, general insurance, health insurance and other insurance products that Hospido is authorised to solicit and distribute under its Composite Corporate Agent registration and arrangements with Insurers.
“Prospect” means an individual who approaches Hospido or is approached through an authorised distribution channel for information, quotation, solicitation or purchase of an Insurance Product.
“Policyholder” means an individual or entity in whose name an insurance policy has been issued by an Insurer.
“Insured Member” means an individual covered under an insurance policy, including individual or group insurance arrangements.
“User” / “You” / “Your” means any Prospect, Policyholder, Insured Member, nominee, beneficiary or other individual whose Personal Data is collected or processed by Hospido in connection with insurance-related activities.
“Third Party” means any person or entity other than Hospido and the individual whose Personal Data is being processed, including Insurers, authorised intermediaries, technology service providers, corporate partners and other entities involved in insurance-related operations.

References to the singular include the plural and vice versa, wherever the context requires.

3. Information we collect

Hospido collects and processes Personal Data that is reasonably necessary for carrying out insurance solicitation, distribution, proposal processing, policy servicing, claims assistance and other related regulatory and operational activities.

The categories of information collected may include:

Customer Registration and Identification

Personal data collected: Full name, mobile number, email address, date of birth, gender, residential address and other identification details.
Purpose of collection and processing: To identify prospective customers, register customer details, maintain records and facilitate insurance-related transactions.

Insurance Quotation and Eligibility Assessment

Personal data collected: Age, gender, occupation, loan amount, loan tenure, sum insured, policy duration, financial details and other eligibility-related information.
Purpose of collection and processing: To determine eligibility, obtain insurance quotations, calculate premiums and facilitate the selection of suitable Insurance Products.

Proposal and Application Processing

Personal data collected: Name, date of birth, contact details, address, PAN, KYC information, nominee details, occupation, income and other information required under the proposal form.
Purpose of collection and processing: To facilitate completion, submission and processing of insurance proposals with the concerned Insurer.

Medical and Underwriting Information

Personal data collected: Medical history, health declarations, existing medical conditions, medical test results, medical reports and other underwriting information, wherever required by the Insurer.
Purpose of collection and processing: To facilitate risk assessment, medical underwriting and insurance application decisions by the concerned Insurer.

Financial and Payment Information

Personal data collected: Premium amount, transaction reference number, UTR, payment status, masked payment instrument details and other transaction-related information.
Purpose of collection and processing: To facilitate premium collection, payment verification, reconciliation, refunds and maintenance of financial records.

Policy Issuance and Administration

Personal data collected: Policy number, Certificate of Insurance (COI), policy schedule, coverage details, sum insured, premium, policy tenure and other policy-related information.
Purpose of collection and processing: To facilitate policy issuance, maintenance of insurance records, delivery of policy documents and policy-related communications.

Claims Assistance and Processing

Personal data collected: Policy details, claim form, claimant details, nominee details, bank account information, claim amount, supporting documents, death certificate, medical records and other claim-related documents, as applicable.
Purpose of collection and processing: To facilitate claim intimation, document coordination, claim submission, follow-ups and communication with the concerned Insurer.

Customer Support and Grievance Redressal

Personal data collected: Name, mobile number, email address, policy details, correspondence, complaints, feedback and supporting documents.
Purpose of collection and processing: To respond to customer queries, resolve insurance-related grievances and coordinate with the concerned Insurer.

Partner and Distribution Channel Management

Personal data collected: Partner details, authorised representative details, customer reference numbers, transaction records and insurance business information.
Purpose of collection and processing: To facilitate insurance distribution, business coordination, reporting, reconciliation and compliance with contractual and regulatory requirements.

Regulatory and Compliance Requirements

Personal data collected: Customer consent records, proposal records, KYC documents, solicitation records, call recordings, transaction records and other regulatory information.
Purpose of collection and processing: To comply with IRDAI requirements, applicable laws, audit requirements, regulatory reporting and record-preservation obligations.

Technical Operations and Security

Personal data collected: IP address, device information, browser information, access logs, login records, cookies and other technical information.
Purpose of collection and processing: To maintain information security, authenticate access, prevent fraud, investigate unauthorised activities and maintain the security of digital systems.

Communication and Notifications

Personal data collected: Name, mobile number, email address, policy details and communication preferences.
Purpose of collection and processing: To send quotations, premium notifications, policy documents, renewal reminders, claims updates, servicing information and other insurance-related communications.

The specific information collected will depend on the Insurance Product, the Insurer’s underwriting requirements, the nature of the insurance transaction and Applicable Laws.

Hospido shall endeavour to collect only such information as is reasonably necessary for the relevant insurance-related purpose.

4. Purpose of collection and processing of personal data

Hospido may process Your Personal Data for the following purposes:

To identify and verify prospective customers and policyholders.
To provide information about available Insurance Products and their features, benefits, exclusions, premium and applicable terms and conditions.
To generate insurance quotations based on the information provided by You.
To facilitate insurance proposal completion and submission to the concerned Insurer.
To facilitate Know Your Customer (KYC), identity verification and other applicable due diligence requirements.
To facilitate medical underwriting and risk assessment wherever required by the Insurer.
To coordinate with Insurers for proposal assessment, acceptance, rejection or issuance of insurance policies.
To facilitate the issuance and delivery of policy documents and Certificates of Insurance.
To provide assistance in policy servicing, renewals, cancellations, endorsements and other policy-related requests.
To facilitate claim intimation, document collection, submission and coordination with the concerned Insurer.
To respond to customer queries, complaints and grievances.
To maintain insurance transaction records, payment records, customer consent and solicitation records.
To comply with IRDAI requirements, regulatory reporting, audit and inspection obligations.
To detect, investigate and prevent fraud, unauthorised transactions and misuse of insurance-related information.
To communicate important updates, policy information, renewal notifications and other insurance-related information.
To protect the legitimate interests of Hospido, its customers and other stakeholders, to the extent permitted under Applicable Laws.

Hospido shall not process Personal Data for purposes unrelated to the purposes disclosed in this Policy, except where permitted or required under Applicable Laws.

6. Sharing and disclosure of personal data

Hospido does not sell or commercially trade Your Personal Data.

However, for legitimate insurance-related purposes, Your Personal Data may be shared with the following categories of entities, subject to Applicable Laws and applicable consent requirements:

6.1 Insurance companies

Hospido may share relevant Personal Data with Insurers with whom it has valid arrangements for the solicitation and distribution of Insurance Products.

Such information may be required for:

Insurance quotation and premium calculation.
Proposal submission and underwriting.
KYC and identity verification.
Medical underwriting, wherever applicable.
Policy issuance and Certificate of Insurance generation.
Policy servicing and renewals.
Claims assessment and settlement by the Insurer.

6.2 Authorised corporate partners and distribution channels

Personal Data may be shared with authorised corporate partners, business associates and distribution channels to the extent necessary for facilitating insurance solicitation, customer onboarding, transaction processing, policy administration and customer support.

6.3 Technology and service providers

Hospido may engage authorised technology service providers, cloud hosting providers, data processing vendors, communication service providers and other operational service providers for maintaining its insurance-related systems and processes.

Such entities shall be permitted to access Personal Data only to the extent necessary for providing their contracted services and subject to appropriate confidentiality and security obligations.

6.4 Payment service providers and financial institutions

Relevant transaction information may be shared with authorised payment gateways, banks and financial institutions for premium payment verification, reconciliation, refunds and other payment-related activities.

6.5 Professional advisors and auditors

Information may be disclosed to legal advisors, statutory auditors, compliance professionals and other professional advisors where required for legitimate business, regulatory, audit or legal purposes.

6.6 Government and regulatory authorities

Hospido may disclose Personal Data to IRDAI, courts, law enforcement agencies, government departments, tax authorities or other competent authorities where required under Applicable Laws, pursuant to a lawful order or for compliance with regulatory obligations.

6.7 Other permitted disclosures

Personal Data may also be disclosed where such disclosure is necessary for establishing, exercising or defending legal claims, preventing fraud or protecting the rights and interests of Hospido or its customers, to the extent permitted under Applicable Laws.

Confidentiality commitment: In accordance with applicable IRDAI requirements, Hospido shall maintain the confidentiality and privacy of information and documents collected during insurance solicitation and subsequent insurance-related activities. Information collected from proposal forms during solicitation or policy issuance shall not be shared with any Third Party without the explicit consent of the policyholder, except where such disclosure is permitted or required under Applicable Laws.

7. Data retention and deletion

Hospido shall retain Personal Data only for the period reasonably necessary to fulfil the purposes for which it was collected or for such period as may be required under Applicable Laws, IRDAI regulations, contractual obligations or legitimate legal requirements.

The retention period may vary depending on the nature of the information and the applicable insurance product.

Customer Identification and Contact Information

Retention approach: Retained for the duration necessary for insurance solicitation, policy servicing and applicable regulatory or legal requirements.

Proposal Forms and Application Records

Retention approach: Retained in accordance with applicable IRDAI requirements, insurer arrangements and regulatory record-preservation obligations.

Customer Consent and Authorisation Records

Retention approach: Retained for the period necessary to establish and demonstrate valid consent or authorisation and meet applicable regulatory requirements.

Policy and Insurance Records

Retention approach: Retained during the policy period and thereafter for the applicable regulatory, contractual, audit and legal retention period.

Claims-Related Documents

Retention approach: Retained for the duration necessary for claim coordination, dispute resolution, regulatory requirements and applicable legal obligations.

Payment and Financial Records

Retention approach: Retained in accordance with applicable tax, accounting, financial and regulatory requirements.

Customer Complaints and Grievances

Retention approach: Retained for the period necessary for resolution, regulatory compliance and potential dispute resolution.

Call Recordings and Solicitation Records

Retention approach: Preserved in accordance with applicable IRDAI requirements and other regulatory directions.

Technical and Security Logs

Retention approach: Retained for the period reasonably necessary for security, audit, investigation and legal compliance purposes.

Where Personal Data is processed by a Third Party on behalf of Hospido, appropriate steps shall be taken to ensure that such information is returned, deleted or securely disposed of when the relevant processing purpose is fulfilled, subject to applicable legal, regulatory and contractual retention requirements.

Upon expiry of the applicable retention period, Personal Data shall be securely deleted, anonymised or otherwise disposed of in accordance with Applicable Laws.

A request for deletion shall be subject to applicable insurance record-preservation requirements and any other lawful grounds for continued retention.

8. Data security and confidentiality

Hospido recognises the importance of maintaining the confidentiality, integrity and security of Personal Data.

Hospido implements reasonable technical, organisational and administrative security practices and procedures designed to protect Personal Data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include:

Role-based access controls and restricted access to customer information.
Password protection and authentication mechanisms.
Secure storage and transmission of information, including encryption wherever appropriate.
Confidentiality obligations for employees, authorised representatives and service providers.
Appropriate contractual safeguards with Third Party data processors.
Monitoring of access to insurance-related records and systems.
Periodic review of information security controls and operational processes.
Appropriate incident management and response procedures.

Access to Personal Data shall be restricted to employees, authorised representatives and service providers who require such information for legitimate insurance-related responsibilities.

Hospido shall take reasonable steps to ensure that Personal Data is processed in a secure and confidential manner throughout its lifecycle.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Hospido shall take appropriate steps to address any security incident in accordance with Applicable Laws and applicable regulatory requirements.

9. Customer responsibilities and accuracy of information

You are responsible for ensuring that the information and documents provided to Hospido are accurate, complete, authentic and up to date.

In particular:

You must provide correct personal, identification, financial and other information required for insurance processing.
You must ensure that information provided in the insurance proposal form is true and complete.
You must disclose material facts and information as required by the concerned Insurer.
You must not provide misleading, false, incomplete or fraudulent information.
You must promptly inform the concerned Insurer or Hospido of any material changes in the information provided, wherever required.

Hospido shall not be responsible for adverse insurance decisions arising from incorrect, incomplete, inaccurate or misleading information supplied by You, subject to Applicable Laws.

The Insurer shall independently assess the insurance proposal and determine acceptance, underwriting terms, premium, exclusions and other policy conditions.

10. Third-party websites and external platforms

Hospido may use authorised third-party platforms, payment gateways, communication channels or Insurer websites to facilitate insurance-related activities.

Such platforms may operate under their own privacy policies, terms and conditions.

Hospido does not control the independent privacy practices of external websites or platforms. Users are advised to review the applicable privacy policies before submitting Personal Data directly to such platforms.

Where Third Parties process Personal Data on behalf of Hospido, appropriate contractual and confidentiality safeguards shall be implemented, as applicable.

11. Cookies and technical information

Hospido’s website or authorised digital platforms may use cookies and similar technologies for technical operations, website functionality, security, authentication and performance monitoring.

Such technologies may collect limited technical information, including:

IP address.
Browser type and version.
Operating system.
Device information.
Website access logs.
Session information.
Cookies and related identifiers.

Cookies may be managed through Your browser settings, subject to the functionality of the website.

Hospido shall not use cookies or similar technologies to collect or process Personal Data beyond the purposes permitted under Applicable Laws and this Policy.

12. Customer rights

Subject to Applicable Laws, You may have the following rights in relation to Your Personal Data:

Right to Access: To request information regarding Personal Data processed by Hospido and the purposes for which such information is being processed, to the extent provided under Applicable Laws.
Right to Correction: To request correction or updating of inaccurate or incomplete Personal Data.
Right to Erasure: To request deletion of Personal Data, subject to applicable legal, regulatory, contractual and insurance record-retention requirements.
Right to Withdraw Consent: To withdraw consent previously provided for processing based on consent, subject to applicable legal requirements.
Right to Grievance Redressal: To raise concerns or complaints regarding the collection, use, processing or disclosure of Personal Data.
Right to Nominate: To nominate another individual to exercise applicable rights in the event of death or incapacity, as provided under Applicable Laws.
Right to Approach the Appropriate Authority: To approach the competent authority in accordance with Applicable Laws.

You may exercise these rights by contacting the Grievance Officer using the details provided in this Policy.

Hospido may require reasonable identity verification before processing any request to protect Your Personal Data from unauthorised disclosure or access.

13. Marketing and promotional communications

Hospido may communicate with You regarding Insurance Products, policy renewals, product information, insurance-related updates and other relevant offerings.

Where promotional communications require consent under Applicable Laws, Hospido shall obtain the necessary consent before sending such communications.

You may opt out of promotional communications by using the unsubscribe facility, where available, or by contacting Hospido.

However, opting out of promotional communications shall not prevent Hospido from sending essential service-related or regulatory communications, including policy issuance notifications, premium-related information, policy renewal notices, claims updates and other important insurance-related communications.

14. Regulatory and insurance compliance

Hospido operates as a Composite Corporate Agent and undertakes insurance distribution activities in accordance with its valid IRDAI registration and applicable regulatory requirements.

In connection with such activities:

Hospido shall maintain appropriate confidentiality of information provided by Prospects and Policyholders.
Personal Data collected during insurance solicitation and proposal processing shall be handled in accordance with applicable IRDAI requirements.
Relevant information shall be shared with the concerned Insurer for legitimate insurance-related purposes and in accordance with applicable consent and disclosure requirements.
Insurance solicitation, proposal and policy-related records shall be maintained in accordance with applicable record-preservation requirements.
Hospido shall cooperate with IRDAI, Insurers and other competent authorities in fulfilling applicable regulatory and statutory obligations.
Hospido shall maintain appropriate internal controls and confidentiality arrangements for employees, authorised persons and Third Party service providers who handle insurance-related information.

Nothing in this Policy shall be interpreted as limiting the rights of Policyholders or the obligations of Hospido or the concerned Insurer under Applicable Laws.

15. Amendments to this privacy policy

Hospido reserves the right to modify, update or amend this Policy from time to time to reflect changes in Applicable Laws, IRDAI regulations, regulatory directions, operational requirements or business practices.

Any updated version shall be published on the official website of Hospido with the revised effective date.

Users are encouraged to review this Policy periodically.

Where required under Applicable Laws, Hospido shall provide appropriate notice or obtain fresh consent before implementing material changes affecting the processing of Personal Data.

16. Grievance redressal

For any queries, concerns or grievances relating to the collection, processing, use, disclosure or protection of Personal Data, You may contact the designated Grievance Officer of Hospido Private Limited.

Name: Vikas Sharma
Designation: Grievance Officer
Email: care@hospido.in
Address: 201 Empire Apartments, Sultanpur MG Road, South West Delhi-110030, Delhi
Working days: Monday to Friday.
Working hours: 10:00 AM to 6:00 PM, excluding public holidays in India.

Hospido shall acknowledge and address grievances within the timelines prescribed under Applicable Laws and applicable regulatory requirements.

Where a grievance relates to an insurance policy, claim decision, underwriting decision or other matter falling within the responsibility of the Insurer, Hospido may facilitate communication and coordinate with the concerned Insurer for appropriate resolution.

The above grievance mechanism is without prejudice to Your right to approach the concerned Insurer, the Insurance Ombudsman or any other competent authority, as applicable. See also our Grievance Redressal Policy.

17. Governing law and jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with this Policy shall be subject to the jurisdiction of the competent courts and tribunals in India, without prejudice to any statutory rights or remedies available to You under Applicable Laws.

18. Contact information

For any questions or clarifications concerning this Privacy Policy or the processing of Personal Data by Hospido Private Limited, You may contact:

Company: Hospido Private Limited
Address: 201 Empire Apartments, Sultanpur MG Road, South West Delhi-110030, Delhi
Email: care@hospido.in
Website: hospido.in

Disclaimer: This Privacy Policy is intended to explain Hospido Private Limited’s privacy and data protection practices in connection with its insurance distribution and corporate agency activities. It shall be read together with the applicable insurance proposal forms, policy documents, terms and conditions, customer declarations and other relevant regulatory disclosures.